About

• What is ZYN?

  ZYN.ca is a website focused on offering everything wine online. We take the guesswork out of choosing the perfect wine by selecting it for you, as well as saving you money. Our expertise comes having incredibly knowledgeable staff.

• Who sources the products I see on the site?

  Our products are based on the expertise of our staff. The products we source are of the highest quality and typically exclusive to us and available for a limited time only.

• I'm a supplier/producer and I would like to see my products offered on ZYN, who can I contact?

  You can reach us at (403) 543-8900 or email us at info@zyn.ca.

Returns

• How do I return my product?

  Please contact us via phone (403) 543-8900 or email us at info@zyn.ca if you need to return a product.

• What do I do if my product is damaged?

  If your order arrives damaged, please contact us immediately. We require the damaged product to be returned or have photos of the damage so we can make sure that this does not happen in the future.

• How long does it take to process a refund?

  It will take 72 hours to process your refund.

Payment

• What forms of payment are accepted on ZYN?

  We accept VISA, American Express and Mastercard.

• Can I purchase over the phone?

  You certainly can purchase over the phone. Call us at (403) 543-8900 within our business hours of 8am - 7pm (Mountain Time) and we'd be happy to process your order.

• Is it safe to use my credit card to make purchases on ZYN?

  ZYN.ca uses the most up to date secure technology and SSL certification to ensure that your credit card is not compromised. The payment information that you provide is encrypted and never held as accessible information on our servers.

• Where is the "CVV" number located on my credit card?

  You can find your CVV 3 digit or 4 digit number on the back of your credit card next to your signature panel.

• When will my credit card be charged?

  Your credit card will be charged only once we've sent you a confirmation e-mail notifying you that we have your products in stock.

Gifts

• Can I include a gift message or gift wrapping with my order?

  We package all orders with the utmost care, therefore every order is ready to gift. We also offer the option of gift messaging at the time of checkout.

• Do you offer gift certificates?

  We offer gift certificates in the amounts of $25, $50 and $100. Click purchase gift card at the bottom of the website, fill out the information and we will then send you a printable gift card via the email you provide.

Delivery

• How long will it take for my order to ship?

  We and our trusty ZYN wine fleets will ensure your order arrives at your desired destination within 4 days of your order. Exceptions may occur when delivering to Northern Alberta or if weather becomes a factor. We will contact you regarding any changes to the delivery of your order.

• Can I have a product shipped internationally?

  Unfortunately due to current government restrictions on a Federal and Provincial level we currently cannot ship outside of Alberta's borders.

• Can I track my order?

  Since we are not using a third party service to ship and deliver your order, you may contact us at (403) 543-8900 to get updates on the status of your order.

• How much does shipping cost?

  Shipping within Calgary is $15.00. Additional charges may apply for deliveries outside of Calgary. Another option is to pick your purchase up at our Inglewood location and we'll make sure your order is ready for you.

• Can I expedite shipping?

  Yes, an extra cost will be applied. Please call (403) 543 8900.

• Why can't certain wines ship to my province?

  All of your questions can be fielded by the AGLC (Alberta Gaming and Liquor Commission) website: http://aglc.ca/liquor/

• Can I have an order shipped to a P.O. Box?

  Unfortunately we are unable to deliver to P.O. Boxes.

• Will I have to sign for my package?

  Yes, we require confirmation of delivery on all of our shipments. We also require a signature of a person who is of the legal drinking age, 18 years of age or older.

Order Status

• What is the status of my order?

  Orders typically ship within 48 - 72 hours from order confirmation. These will be shipped to you via our ZYN fleet. Expedited delivery is available at an extra charge, and in the event you need to change your delivery date please call us at (403) 543-8900.

• How do I make changes to my order?

  All sales made online are final. If you need any changes made such as a change of address, you may can contact us (403) 543-8900 within 24 hours of order confirmation.

• Why was my order rejected?

  Federal and Provincial regulations prevent us from shipping outside of Alberta, therefore your order details must contain a viable Alberta mailing address. If for any reason you have issues submitting your order, contact us and we will work to find and resolve the issue.